Shopping Guide

Ordering

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Shipping & Delivery

About Shipping

Products will be dispatched within 1-3 working days. The products will be shipped using Japan Post EMS (Express Mail Service). Delivery will take approximately 2 weeks from the date of order. In some circumstances, delivery may take up to 4 weeks due to factors affecting mailing, such as weather, peak seasonal times, and the domestic mail.

Shipping Policy

About Cancellation

We do not accept any cancellations after items have been dispatched.
If the item has been damaged either by us or during shipping, we will refund the total cost of the items plus postal charges for returning the item to us. We will process refunds after we receive the returned item. We will not cover any additional charges including taxes or customs clearing fees.

If you want us to refund or exchange items, please check our Return/Exchange Policy.

Payment

About Payment

Purchases shall be made in Japanese Yen (JPY). International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge which you, the purchaser, will be liable to pay.

Payment method

Payment shall be made via PayPal.
We will dispatch your order after receiving your payment.

Member

About membership registration

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Contact

About contact

Please send all enquiries to the following email address:
shop@eizi.jp